Tuesday, December 13, 2011

Interview a System Analyst

In chapter 1, the topic was all about system analysis. Its responsibilities and characteristics needed. System analyst knows how investigate the problem of the company. He must know to analyze and design a system. In this regard, system analyst should undergo thorough research in a particular system. He/she must analyze a system and after that, he/she can conclude and start to make a design a system. He/she can help to make the process of a certain system to an easier one with the help of technology. Systems analyst researches problems, plans solutions, recommends software and systems, and coordinates development to meet business or other requirements. They will be familiar with multiple varieties of programming languages, operating systems, and computer hardware platforms. 

In connection in this topic, we interviewed a system analyst. He is the system analyst of DMMA College of Southern Philippines. He is Mr. Cornelio Dagot. He is MIS since 1995. He develops some systems in their schools. Some of his systems he created are, enrollment system, faculty loading system, student account system. And also he developed a system together with the Globe Company which is text-connect system, in which students can inquire their grades through text. But unfortunately, this system does not exist in their school now because some of their students are SMART users. That is why the text-connect system didn’t hit to the students.

Based on our interview with Mr. Cornelio Dagot about system analyst, for him system analyst knows to analyze the problem. We ask Mr. Dagot on what are the basic skills and characteristics that a system analysis must have. He replied that the basic skills needed to be system analyst is that to have basic knowledge in programming because he said that in this way, system analyst that have skills in programming can help can develop a system. He also stated that programming is our basic foundation as a student. It can help us to become a system analyst. He stated also that for some system he develops, he do it by himself, he does the planning, analyzing, designing and coding. Mr. Dagot mentioned also skills needed by a system analyst is he/she knows how to determine the problem in a particular department. This is the most common skill needed by a system analyst. As what I’ve learned in chapter 1, system analyst is the business problem solver. He/she finds a solution to a given problem. He/she also needs to analyze the system in order for his/her to find a solution. Mr. Dagot also stated that system analyst must have a background in research skills. It can help the system analyst to determine the problem and implement a solution with this. He added that system analyst can identify the basic solution to the problem. He/she can identify whether it will be manual or computerized based on how he analyzed the problem. System analyst also must have the skills on how to solve the problem with the use of technology. He/she can decide on how he/she can put technology on it. We all know that technology can help our work easy and faster. It is also the reason why technology needed nowadays to make our life easier and faster. He added that not all system or department is the solution is computerized. There are some system and department that the process is needed to be done manually. He emphasizes to us that the needed skill to become a system analyst is that knows how to analyze the problem. It is one of the very important skills needed. 

We asked Mr. Dagot is that based on his experience what is the function of a system analyst? He replied and set an example on a big company that the work of a system analyst is more on research only. The coding section is done by another people in the team. He explained to us that in a big company, a group of people will solve the company’s problem. In this case, system analyst’s job is to only to determine the problem and the other stuffs are done by other people in the group. But in small companies, some system analysts do the all stuffs, in defining the problem, designing the solution, developing the system and implementing it. Example of this is a school, in which there is no department for system analysis and design. But when we are moving to a bigger world, the only job for system analyst is that to determine the problem, analyze it and the rest will do it by other people in the group. 

System analyst is the one that helps a company with their problem. He/she will make and find solution on it. Mr. Dagot told us that in a big company, there is a department for system analysis and design in which the main focus of their work is to analyze each department’s problem and have a soltion on it. System analysts are the one who finds the problem and the company will improve its services to the people.

As a system analyst, the characteristics needed to develop are more on analysis and design part. It is the main function of the system analysis. He added to us that there is a subject in STI which he graduated analysis design. It was his foundation on becoming system analyst. Another skill for system analysis that he added is that he/she must know to investigate a given problem. 

We asked Mr. Dagot that in which part of being system analyst is difficult. He replied to us that the hardest part of being system analyst is that the employee is not accepting the change. He stated that it is the most difficult part of being system analyst because when he implements the system, the employees who are using the system were shocked. And a result, the employees won’t accept the change, and they prefer using the old system. He develop a queuing system after implementing the system the employees doesn’t like the system because one of the problem is that the client will come back again even though the number is already called. That’s why they bring back the old system. After the System Analyst implements the system the only problem they will encounter is the acceptance of the employee. In the side of the client, the reaction to new system is that they appreciated the new systems. Instead of standing a long line they will seat on the chair and wait for their number to be called.

We asked Mr. Dagot if he followed System development life cycle or SDLC method. He replied yes, he followed this method. The project planning in which initiate, ensure feasibility, plan schedule, and obtain approval for project. The Analysis in which understand business needs and processing requirements. The design phase, which define solution system based on requirements and analysis decisions. The implementation part, construct, test, train users, and install new system. And the last one Support in which keep system running and improve. 

We asked Mr. Dagot, how long the duration for analyzing the problem. He replied it depends on the project to be analyzed. He state an example in the system he made in their school, the enrollment system in which he took one month to analyze the problem, investigate on it. Planning on what he will do. He also visits the department which enrollment system involved. He for the preparation period he allotted six months for it. In preparation it includes the coding part and test runs. He likes to do it all by himself. We ask him if he works as a project manager. He didn’t experience working in group because he only working individually. As a project manager he didn’t experience it too.

As we interviewed Mr. Dagot, we gain more knowledge about how to become a good system analyst. It gives us more ideas to become a good system analyst. He shared to us what he has a system analyst. We gain ideas on what are the other characteristics needed by a system analyst. Its main function and what is the role of the system analyst in a big company and a small company. 

Based on the topic on chapter one about system analyst and the interview we conduct on Mr. Dagot, there are both similar in definition on system analyst and its characteristics. A good system analyst must have skills on programming. He/she has a background of some programming language. In this way, it helps a system analyst to develop a system. Mainly, the real function of a system analyst is on more on research. He does analyzing the problem, gathering of data. And the other part is on the other part of the group. That was based on Mr. Dagot. On the other side, my understanding on chapter one, System Analyst as business problem solver has to understand business problems. He/she uses logical methods for solving problems. A system analyst wants to make things better. And also he/she is more of a business problem solver than a technical programmer. There are several approaches in solving a problem. He/she researches and understands the problem. A system analyst should verify benefits in solving the problem. He/she can define the requirements for solving a problem. He/she can develop a set of possible alternatives solutions. A system analyst will decide the details of the solution and also can implement the solution. He/she can maintain to ensure the desired result. As a systems analyst would be needed by a company to examine their systems and processes, and recommend improvements. A Systems Analyst serves as a business professional who uses analysis and design techniques to solve business problems using information technology. According to systemanalyst.com, a systems analyst performs the following tasks: Interact with the customers to know their requirements, Interact with designers to convey the possible interface of the software, Interact or guide the coders or developers to keep track of system development, Perform system testing with sample data with the help of testers, Implement the new system, Prepare High quality Documentation. The required skills of the system analyst are based on knowledge and skills. We have Technical knowledge and skills. We also have business knowledge and skills. And lastly people knowledge and skills. We can define those skills as hard skills and soft skills. The hard skills are the skill that is in technical area in which database design, programming, and telecommunication are involved while the soft skills are the skills in nontechnical areas such as interviewing, team management, interacting with other people and leadership. It is important for a system analyst to recognize the importance of ethical behavior. System analysts are trusted with private and proprietary information of a certain company. System analyst has access to confidential information, such as salary, an organization’s planned projects, and security systems. Any wrong doings of a system analyst can ruin his or her career.

To sum it up, being a system analyst is not an easy task to do. There are characteristics to become a good system analyst. Being a system analyst is a challenging job. It has certain requirements that a person needs to meet in order to perform his role well. The system analyst must be able to communicate in writing and orally. The analyst must easily get along with people. The analyst must be a good listener and be able to react to what people say. What we did to the interview is part of our learning process of interviewing someone and it is part in knowledge and skills in people. As a student, it is our training ground to enhance more other skills needed to become a good system analyst. Conducting interview to a system analyst help us a lot to have inspirations and gain some knowledge from them. Learning from our facilitator and from other people can help to improve some other characteristics. Being a system analyst is not easy task. The company’s future relies on the hands of a system analyst. The main task of a system analyst is the problem solver. It’s easy to explain a system analyst but it very difficult to do it. We have peers and our facilitator that can help us develop those skills mention above and to become a good system analyst.

EVIDENCE:

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